Safety Rules & Cancellation Policy
Your safety is our top priority. Please read and understand all safety rules before participating in any activities.
Important: Read Before Your Visit
All participants must register, accept our terms & conditions, sign and validate the release of liability, wear a wristband, and attend our safety briefing before participating in any activities. Your safety and that of others depends on following these rules.
Safety Rules
Click on any section below to expand and read the full safety rules. If you have any questions, please ask our staff.
- Participants must be able to swim proficiently.
- Participants must be 6 years or older.
- Participants of the ropes course must be taller than 4 feet and can weigh up to 260 lbs.
- Participants must not be pregnant, injured or have any pre-existing medical conditions.
- Participants must remove all kinds of jewelry such as, but not limited to, necklaces, earrings, rings, piercings, bands, (smart)watches, and (sun)glasses (if possible). These objects can cause injury or break.
- Charleston Aqua Park is not responsible for the loss or damage of any personal items.
- Participants must always wear a fitting life jacket. It must be buckled up and zipped up.
- Participants of the ropes course must wear closed shoes.
- Participants must not be under the influence of alcohol and/or drugs.
- Participants must register, accept the terms & conditions, sign and validate the release of liability, wear a wristband, and attend our safety briefing.
- Participants should wear sunscreen and/or sun protective clothing.
- Participants must be at least 18 years or older to sign their own release of liability. For participants 17 and younger, a legal guardian aged 18 years or older must sign, and should be present during check-in. Please do not forget to bring a valid ID.
- Participants 16 and under are not allowed to be left on site unsupervised.
- Please park your car only in the designated parking area.
- Please bring something to drink with you. We want to make sure that you stay hydrated during your stay. We have non-alcoholic beverages on sale.
- Our lifeguards on duty only supervise the aqua park and the ropes course.
- Swimming is only allowed in designated beaches and at your own risk. Participants must wear a life jacket while in the water, even in shallow water.
- Be a nice person. Participants should not swear or use profane expressions in front of children, other customers or our staff members.
- Please leave any pets and other animals at home (including your dogs).
- BBQs, fires, and loud music are prohibited on our premises.
- Carrying any form of weapons, including concealed or openly carried firearms, is strictly prohibited within the premises of Charleston Aqua Park. This policy is enforced to ensure a safe environment for all visitors and staff.
Cancellation Policy
- 1Sessions can be refunded with a 25% cancellation fee until up to 24 hours before the beginning of the session. Example: Your session is on August 2nd at 02:00pm, you can cancel with a 25% fee, up until August 1st 01:59pm.
- 2Any session canceled within 24 hours of the session as well as no-shows, or partial no-shows, will NOT be refunded. This includes birthday parties. Example: If you booked for 15 participants, and the day of the session you are only 10 people, you will not receive any refund for the 5 participants that did not join.
- 3If your session is impacted by weather, we do not offer credit card refunds. However, we do offer a refund to your prepaid account.
- 4Refunds are paid out onto your prepaid account. There are no credit card refunds, no exceptions. Prepaid credits stay valid indefinitely.
24 Hours
Cancel before for 25% fee
Prepaid Credits
Valid indefinitely
Weather
Credited to prepaid account
Disclaimer: NIIRRO LLC operating as Charleston Aqua Park and its employees cannot be held responsible for any accidents that occur due to improper use of the aqua park and the ropes course or by not following the safety rules above.
Questions?
Please ask a staff member if you have any questions or if you do not understand any of the safety instructions.
Contact Us
Have questions? We'd love to hear from you! Send us an email or follow us on social media for updates and special events.